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frappes said..Capt.Gumby said..
For those who were affected, has anyone received their replacement wing yet?
This is getting really frustrating.
I reached out earlier this week and they told me my wings would ship next week. They told me the same thing 2.5 weeks ago :(
Considering I ordered my original wing in Jan, didn't receive it until late March despite being told delivery was late feb. Finally, got delivery but the wing was constantly diving down and no ability to go upwind. I compared it to a mates original order of the D-wing 4.2m, it was obvious the bridle configuration was very different. I was contacted it was going to be replaced so I sent an email to Flow requesting a refund as I expected the replacement would be delayed due current order backlog and the amount of units that would have to be replaced. Funnily enough, I didn't get a reply......... Sure enough, a month later and still no idea what's going on.
Considering that they couldn't keep up with the backlog of orders, let alone replacing the faulty batch, refunds should have been offered as an alternative if the wing could not be replaced in a timely manner. Especially when it was stated on Seabreeze they planned to replace those affected in a few weeks....
Out of sheer frustration, as we are in the middle of our season, I bought another brands parawing last week. Sent another email requesting a refund yesterday and this time they answered, apparently now it's on its way..........funny that......
Anyone want a brand new 4.2m D-wing and and stash belt...will be selling it relatively cheap to recover the cost of the new parawing.