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BRUCE H said..
Thanks Adrian,
Restarting after battery went flat fixed the freezing.
Is your phone Android? I went for a walk to get a file, saved it, synced with connect app and looked for the file on my Android phone. I found it but it was a PDF. Can't find any mention of fit file anywhere.
Will try hooking up to the laptop again. Wish my black box was still alive.
My phone is iPhone.
The trick here is to setup you watch so it automatically uses the Connect app on your phone to upload the activity to your connect account. Once it is there, you can use any device (not paired to watch) to export the file and upload to KA72.
It sounds like you are looking for the file on your phone, but it will not be on your phone unless you use your web browser on your phone to go to Garmin connect, login and find the activity and export the file to your phone. It does not automatically appear on your phone.
The process is a little complicated, as Garmin connect is not really made for accessing the files regularly in this way. It can do it (complicated) but most Garmin device users do not need the files on their phone and just do everything using the app which gets the info out of the files for you.