Had a chat with Keef on the phone today, and it looks like my explanation of using the utility is a bit too brief.
When the GW52 is connected to the computer, it doesn't "show up" on the desktop or in windows explorer, that's why Keef thought it wasn't connecting.
You have to start the GW52 utility, and you should see this.
This is on my linux desktop, so it's not working properly. On a windows desktop beneath "connection" you should be able to select "com ports".
So far I've found the one displayed there works.
You then press the "connect button and with any luck the bottom window, where it says "Device changed" should show you connecting to the device.
Once that is successful, You can change the settings, Logging = 5hz, Min Speed, probably 0 is best, but I've set mine to 3kts, to conserve memory. Unit MN (I think they mean NM for Nautical Mile, it's just back to front). GMT = whatever your time zone is, Speed avg, mines on 10s (because then you can work out what your 5x10 is).
Spd Genie, is the lowest speed that is recorded in the scrolling best of 10 windows, ideally set just a bit higher than your max upwind speed for the session, then it only records your downwind runs.
Action spd I have on Speed. Spd Font I have large.
Not sure about the buttons, read obviously tells you how the unit is set at the moment, but do you want to hit update or reset, to transfer your settings here to the device???
There's also a "power off command", this seems to be the only way to turn the device off, otherwise it's in watch mode, which will drain the battery after some weeks, can't remember exact time, but I haven't had a problem so far leaving it in watch mode.
Once you have had a sail, you can skip this page and go straight to "Log Data" here
At "File Selection" you can hit the "Browse" button and navigate to where you want the file to be stored on your computer. Once you've sorted that hit the "Log Download" button and you should see a progress bar as it comes in.
Unfortunately this is an old version of the utility, the new one doesn't have the "log Clear" button, but if you're trusting enough you can tick the "Auto clear" button. I'm afraid, I don't like deleting data until I'm sure the copy action has worked.