Stephen, Grant here from Australia. I work for Slingshot as there communications manager. Good to know you have taken it up with Slingshot UK. I would also suggest getting in touch with Wyatt Miller he is the windsurf manager.
From my point of view we have not had catastrophic failures like that, we like any brand have had several issues with our construction. Of course we will do all that we can to look after our customers.
The Phantasm range is just starting to drop. The 633 below is 1 of only 3 in Australia. The 730 & 657 kite packages are on back order.
The manufacturing difficulties presented by the Covid have created havoc with our time line and delivery dates. Put this together with the unexpected demand and you get very little product getting to riders.
AS for when the Wind range will drop, Wyatt Miller will know more.
Hands on, these things are a work of art, stiff is an under statement, the build quality is exceptional.
Stoked to here you are still looking to our new product for your future needs.
Cheers
Grant Hore