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Macaha said..NBN
Getting it connected at work its a nightmare,I've had a million phone calls at least eight appointments, calls from people who say they are Telstra make a appointment wearing Telstra logo and also on the business card when infact they are Telstra partners not Telstra.
Telstra connected us from a office when we were not connected to NBN,the outcome no internet for two days.
One of these knobs sold us a phone system 18 months ago, now we have found out its not compatible with NBN.
Rant over

My mate's motorcycle workshop had the same problem.
Must change to NBN. Guy turns up, passwords all reset, works perfectly until the next morning. Call Telstra, they get it back on line again, works perfectly until the next morning. Same process again, a bit like ground hog day for three days straight. 3 hours each day for three hours is 9 hours of lost production, in mechanic's terms over $1,000 in labour. Not to mention the 10 or so roadworthies that he couldn't process on-line.
On the fourth day I said to him, "Give us a go". Turns out that the NBN Modem they had put in was all fine, except it's not compatible with the old ADSL line that was still connected to the building. The dead****es had neglected to give him the correct process.
1) Get the NBN router/modem in place ready, set it up for the new system which will be in place in two weeks.
2) Leave the ADSL modem attached and run that until the new system is in place.
3) When the NBN system is connected to the building, change the ADSL Modem for the NBN Modem and all will be rosy.
SO - I connected the ADSL modem back up and it all worked perfectly until they connected the NBN, at which time we switched modems over to the NBN modem and it all worked perfectly. As it feckin' should.
When we asked whether Telstra would chip in for the lost money, the foreign voice on the phone gave us a big story about how that wasn't their responsibility, but we could take it up with another department, or the Ombudsman...... Grrrrrr.