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Plummet said..
One of the ways this forum is badly moderated is the way it deletes posts that complain about bad service from one the kite shops that put advertising on here.
Even if the shop has completely ripped someone off admin will delete that post. To the truth does not come out. Its really poor.
"even if the shop has completely ripped someone off".

"the truth does not come out"
That pretty much explains why we delete posts that complain about people or businesses. Indeed the truth
does not come out. One man's "ripped off" is just his perspective. I've heard both sides of most arguments, most of the time.
And that's what they are .. arguments. The only way to win an argument is to avoid it. Somebody might "win", but there will always be casualties, and from my experience, those casualties are everybody, so, yes, we nip them in the bud.
Here's the policy:
Complaints about a business/associations
<div class="help1">When this occurs, the poster is usually quite fired up and emotional. Often the customer is now out to cause as much damage as possible to the business with the mission that they are "fully justified" (their words) and "simply stating facts" (their words) about the business/association. This may be the case .. or not. There are many sides to any story. The point is that the Seabreeze forums are not the appropriate place to resolve the issue. Go to the appropriate legal/government authority and do it there. Choose not to, and end up in hot water.
As soon as you flame a business, you'll usually get supporters of the business come out in defence and question your behaviour and motives. People interested in the discussion will seek more information from you. It soon descends into an argument containing many and varied versions of the truth and everybody goes home unhappy. It has never ended well for anybody.
The business is damaged, the poster now has a stigma in the forum community (and now can't deal with many shops because the shops know what will happen if they cross this customer - there business will get dragged through the mud.) And of course, there's also the situation when the poster does not really have a complaint, but is simply a competitor or naive associate of a business who thinks the way to get more business is to degrade the competition. A special note: This applies (and has been applied) to
any business, not just businesses that sponsor the site.
Have a brush up on what the forums are all about at:
www.seabreeze.com.au/Members/Help/ForumRules.aspx