Select to expand quote
CJW said...
I changed to Severne last season and couldn't be happier with the sails but actually getting hold of them, what a clusterf*#@. Case in point, there's a Severne advertisement 2 posts above this which says "new SWAT - in store now" really? Could have fooled me. I tried to order one about a week ago to met with "we might be lucky and be able to get one November, otherwise it's Feburary" wtf... I ordered an S1 months ago and only got it recently, fair enough though as there is an obvious lead time with new season gear, however once the new season stuff arrives you'd expect to be able to get it fairly readily...doesn't seem to be the case. Not everyone has the chance to order a whole ****load of gear 6 months in advance to be prepared for the upcoming season, sometimes things break and you need to order a sail here, part there etc. So what's the go? Don't order months ahead you're s*#@ out of luck? Doesn't seem to help anyway...i've had an Enigma boom on order for months, seems to be living up to its name. I've come across no other company who seems to be at pains to avoid taking your money....
I realise Australia probably isn't a huge market but is it that small that there is no place to hold what seems to be any extra stock than pre ordered?
Awesome gear, distribution....frustrating.
Maybe get your local shop to re-check availability - we've had SWAT's in stock for a while. I think a lot of shops have been going through them pretty quick, but most have been re-stocking straight away.
S-1's (or other models) aren't brought in during the off-season, so availability is dependent on having some left over. Again, these are now available in most shops.
Enigma booms ARE a problem. Demand on this product has increased over 1000%, and we just can't produce them quick enough. They are hand-made booms and training people to build them to spec is going to take some time.
RedLine carbon booms are available, and whilst not quite as light or as small diameter as the Enigma, are still lighter and skinnier than most other booms on the market.
Sorry to hear about your frustration - I'll talk to the guys and see what we can do to improve. We'll also see what we can do to get more stock into your retailer so they can better supply demand.