GW60 Warranty

8 years ago
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TimOSullivan
TimOSullivan
QLD
15 posts
QLD, 15 posts
7 Feb 2018 9:44pm
GW60 wristband broke.Luckily I was on the beach when it fell off my wrist. I bought the watch in July 2017, so still under warranty. I've probably used it 20 times. I've looked after the watch and it's in great condition. No impacts, not even a mark on it.
Photos were sent to Locosys. they said "Since the watch was okay previously, we assume it has been damaged by the user and will not offer a replacement."
I have emailed Locosys in Singapore to see if they'll honour the warranty. Will update when I get a response.





MartinF2
MartinF2
QLD
484 posts
QLD, 484 posts
7 Feb 2018 10:22pm
Bit concerning to see. Doesn't look like an easy fix either. Good luck Tim.
decrepit
decrepit
WA
12872 posts
WA, 12872 posts
7 Feb 2018 9:13pm
Doesn't look fixable to me, but at least it wasn't the antenna that broke off, so it should still work in a pouch. It looks like it may no longer be waterproof.
AUS4
AUS4
NSW
1296 posts
NSW, 1296 posts
8 Feb 2018 12:46am
Expensive rubbish.
jirvin4505
jirvin4505
QLD
1087 posts
QLD, 1087 posts
8 Feb 2018 6:16am
I'm with you Tim
lost first watch when band busted while sailing
sat on number 2 watch and cracked the bands
number 3 watch has now cracked and separated at the antenna and finally broken

So 3 watches 3 Broken bands

will post pics tonight

Water proof - seems so at the moment - watches still working

any suggestions for a wrist based pouch??

cheers Jeff
watermonster
watermonster
18 posts
18 posts
8 Feb 2018 4:37pm
Of course not ideal but maybe you can fix/glue it into something like underneath....better than not use it:).

https://www.tomtom.com/nl_nl/sports/accessories/straps/scuba-blue-red-large/
www.bestbuy.com/site/lunatik-epik-polycarbonate-case-and-silicone-band-for-apple-watch-42mm-black/7487161.p?id=1219683442454&skuId=7487161



TimOSullivan
TimOSullivan
QLD
15 posts
QLD, 15 posts
8 Feb 2018 6:54pm
watermonster said..
Of course not ideal but maybe you can fix/glue it into something like underneath....better than not use it:).

https://www.tomtom.com/nl_nl/sports/accessories/straps/scuba-blue-red-large/
www.bestbuy.com/site/lunatik-epik-polycarbonate-case-and-silicone-band-for-apple-watch-42mm-black/7487161.p?id=1219683442454&skuId=7487161




Thanks Watermonster.
I like the look of this one. You're right, better than leaving the GW60 at home.
snorkel962
snorkel962
QLD
496 posts
QLD, 496 posts
8 Feb 2018 7:57pm
Looks like a potentially good solution!
John340
John340
QLD
3410 posts
QLD, 3410 posts
8 Feb 2018 9:00pm
The warranty is provided by the seller in Australia not Locosys. Send the photo to who you bought it from and ask for it to be repaired or replaced
paddymac
paddymac
WA
943 posts
WA, 943 posts
8 Feb 2018 9:48pm
You should be covered under consumer guarantee, regardless of warranty.

www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

Products must be of acceptable quality, that is:
safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do

It is normal to expect to be able to wear a watch without the band breaking and rendering the watch unusable.
TimOSullivan
TimOSullivan
QLD
15 posts
QLD, 15 posts
9 Feb 2018 7:08pm
paddymac said..
You should be covered under consumer guarantee, regardless of warranty.

www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

Products must be of acceptable quality, that is:
safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do

It is normal to expect to be able to wear a watch without the band breaking and rendering the watch unusable.


Hi paddymac,
Thanks very much for the advice and the ACCC link, It's time I contact them for help.
Regards,
Tim O'Sullivan
jirvin4505
jirvin4505
QLD
1087 posts
QLD, 1087 posts
10 Feb 2018 1:36pm
Photos of my broken gw60 watches





I sat on the watch with both arms Broken - still water proof
the empty box represents the coffin that was my watch that broke a band while sailing = gone

the watch with single band slowly developed a tear around the Gps aerial- finally let go the other day

Reaseaching wrist based cases at moment

havent contacted locosys yet to see if replacement bands available

cheers Jeff
seanhogan
seanhogan
QLD
3424 posts
QLD, 3424 posts
10 Feb 2018 5:24pm
same locally, brand new locosys lost both sides just after removing charging cable, never used yet !!!
two other guys with the same issue
nazsail
nazsail
VIC
317 posts
VIC, 317 posts
10 Feb 2018 6:27pm
No plastic bands ever survive salt water. Metal is the only way. I had a Swatch Watch in the 80's and it slowly crumbled away. Nothing since has done any better.
choco
choco
SA
4181 posts
SA, 4181 posts
10 Feb 2018 6:01pm
You're meant to wear your watches on the wrist not your arse.

Problem solved

Rob11
Rob11
240 posts
240 posts
10 Feb 2018 4:26pm
choco said..
You're meant to wear your watches on the wrist not your arse.

Problem solved




You haven't listened to the the GPS legends, it's either IN your arse or on your head to have reliable data. What were you thinking of, wearing a watch on the wrist hahaha. What a piece of sh#t.
choco
choco
SA
4181 posts
SA, 4181 posts
10 Feb 2018 6:59pm
Rob11 said..

choco said..
You're meant to wear your watches on the wrist not your arse.

Problem solved





You haven't listened to the the GPS legends, it's either IN your arse or on your head to have reliable data. What were you thinking of, wearing a watch on the wrist hahaha. What a piece of sh#t.


Imax1
Imax1
QLD
4937 posts
QLD, 4937 posts
10 Feb 2018 8:04pm
Is my brand new unused GW 60 $350 toy dodgy ?

Noooooooo !
PhilSWR
PhilSWR
NSW
1104 posts
NSW, 1104 posts
10 Feb 2018 9:38pm
Imax1 said..
Is my brand new unused GW 60 $350 toy dodgy ?

Noooooooo !


Seems like it Would love to know the mark up from production cost.
decrepit
decrepit
WA
12872 posts
WA, 12872 posts
10 Feb 2018 7:12pm
Just checked I first used my Gw60 on 11 dec 2016, it gone faultlessly since, not sure how many ks it's done but could be about 5,000km.

Does sound like they are a bit delicate though and need careful handling.
cammd
cammd
QLD
4437 posts
QLD, 4437 posts
10 Feb 2018 9:15pm
nazsail said..
No plastic bands ever survive salt water. Metal is the only way. I had a Swatch Watch in the 80's and it slowly crumbled away. Nothing since has done any better.


my g shock has been going about 4 years sailing every weekend and used as my everyday watch
boardsurfr
boardsurfr
WA
2463 posts
WA, 2463 posts
11 Feb 2018 4:02am
Bummer about the wrist band. My experience with Locosys on warranty and repairs has been quite frustrating, too. I eventually got one watch that was obviously not functioning replaced under warranty, after many emails, pictures, and videos of the issue. The replacement watch I received does not have backlight on the LCD screen, and the GPS button is very hard to press, but I did not want to go through the hassle of trying to return it again. The dealer was quite helpful in the warranty claim, but everything going back and forth always went from Locosys to the dealer and then to me, which made the process even slower. Not quite as slow as getting a definitive answer from them about a broken screen repair, though - it took them months before they eventually said the repair would cost about as much as a new watch, after adding the shipping costs.
TimOSullivan
TimOSullivan
QLD
15 posts
QLD, 15 posts
11 Feb 2018 9:26am
boardsurfr said..
Bummer about the wrist band. My experience with Locosys on warranty and repairs has been quite frustrating, too. I eventually got one watch that was obviously not functioning replaced under warranty, after many emails, pictures, and videos of the issue. The replacement watch I received does not have backlight on the LCD screen, and the GPS button is very hard to press, but I did not want to go through the hassle of trying to return it again. The dealer was quite helpful in the warranty claim, but everything going back and forth always went from Locosys to the dealer and then to me, which made the process even slower. Not quite as slow as getting a definitive answer from them about a broken screen repair, though - it took them months before they eventually said the repair would cost about as much as a new watch, after adding the shipping costs.



Thanks boardsurfr,
I can't understand why a company like Locosys would make it so difficult to honour warranty claims. I'm currently dealing with their office in Singapore to get a replacement. In Australia, we have a government authority called the ACCC( Australian Competition and Consumer Commission), set up to protect the rights of consumers in regards to guarantees, warranties and refunds. I'll be referring my case to them if Locosys won't honour the warranty. Paddymac in his comment above sums it up well.
AUS4
AUS4
NSW
1296 posts
NSW, 1296 posts
12 Feb 2018 1:14pm
Is this band plastic ???!!!!
Even cheap watches have silicon rubber bands !!!!
you can't have a plastic band, it won't last in the sun and salt water.
TimOSullivan
TimOSullivan
QLD
15 posts
QLD, 15 posts
12 Feb 2018 5:13pm
AUS4 said..
Is this band plastic ???!!!!
Even cheap watches have silicon rubber bands !!!!
you can't have a plastic band, it won't last in the sun and salt water.


Hi AUS4,
It looks like a silicon rubber composite. I suggested to Locosys that a mechanical hinge would be stronger. Or even embedding a Kevlar mesh inside the band when they are moulded it.
MartinF2
MartinF2
QLD
484 posts
QLD, 484 posts
12 Feb 2018 7:48pm
TimOSullivan
TimOSullivan
QLD
15 posts
QLD, 15 posts
12 Feb 2018 9:57pm
TimOSullivan said..

AUS4 said..
Is this band plastic ???!!!!
Even cheap watches have silicon rubber bands !!!!
you can't have a plastic band, it won't last in the sun and salt water.



Hi AUS4,
It looks like a silicon rubber composite. I suggested to Locosys that a mechanical hinge would be stronger. Or even embedding a Kevlar mesh inside the band when they mould it.
choco
choco
SA
4181 posts
SA, 4181 posts
13 Feb 2018 5:16am
MartinF2 said..


Looking at that you should be able to buy a replacement band, must have been a batch of faulty wrist bands.
slalomfreak
slalomfreak
NSW
304 posts
NSW, 304 posts
13 Feb 2018 6:29am
My Suunto Ambit 3 strap also broke after a few months.
Looks like the same case and strap as the GW60 .
I dont think these straps like the sun.
Ordered a generic from Hong Kong which arrived in a few days and fits fine.
bc
bc
QLD
708 posts
bc bc
QLD, 708 posts
13 Feb 2018 12:30pm
boardsurfr said..
Bummer about the wrist band. My experience with Locosys on warranty and repairs has been quite frustrating, too. I eventually got one watch that was obviously not functioning replaced under warranty, after many emails, pictures, and videos of the issue. The replacement watch I received does not have backlight on the LCD screen, and the GPS button is very hard to press, but I did not want to go through the hassle of trying to return it again. The dealer was quite helpful in the warranty claim, but everything going back and forth always went from Locosys to the dealer and then to me, which made the process even slower. Not quite as slow as getting a definitive answer from them about a broken screen repair, though - it took them months before they eventually said the repair would cost about as much as a new watch, after adding the shipping costs.


Mate it is the responsibility of the place you bought the watch from to replace it , and then they have to take it up with locosys.. you shouldn't have to deal with that side of things..
jirvin4505
jirvin4505
QLD
1087 posts
QLD, 1087 posts
13 Feb 2018 1:21pm
slalomfreak said..
My Suunto Ambit 3 strap also broke after a few months.
Looks like the same case and strap as the GW60 .
I dont think these straps like the sun.
Ordered a generic from Hong Kong which arrived in a few days and fits fine.


Had a look at the Suunto strap - it's 2 piece and a little different
www.suunto.com/en-au/Products/Straps/suunto-ambit3-run-and-sport-straps/Suunto-Ambit3-Sport-Black-Strap/

The gw60 looks removable as a 1 piece unit as per the test video above

will see if I can get a spare - however after loosing a watch that let go on the water I think I'm going the case/bag option
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