Assuming you are having problems with GT-31:
0 - Reboot your pc and try again
1 - Check usb port on your computer : try plugging in something else like a mouse or printer and see if it works
2 - Check memory card : try reading a different card from your card reader, if that one works you can clean up your gps memory card contacts (the shiny metal ones) with a rubber eraser and try again, if after cleaning the card still does not work it means your card is gone and you need to recover the session from the GT-31 Navi-Link menu
3 - You plug the gps in and Navi Link does not start, maybe you need to reinstall it or reinstall the gt-31 drivers, sometimes it is also a matter of changing usb cables or ports. If you cannot make it work try giving the unit to a friend with a working system, I think James from your team is the expert. Maybe he can try to read your card too.