Sorry Mangoman, part of the policy of the forums is no slagging off businesses in the forums - you really do need to work it out with the store.
Initially, this seems unfair, as if you have actually been ripped off, it seems unjust.
However, there are also unscrupulous people out there (not saying you are one) who use the forums to hurl mud at businesses where no mud exists.
As a result, we have the "no bagging out businesses in the forums" policy...
Here's from the
Forum Rules, which can be found herewww.seabreeze.com.au/Members/Help/ForumRules.aspx#h40 .
Complaints about a businessWhen this occurs, the poster is usually quite fired up and emotional. Often the customer is now out to cause as much damage as possible to the business with the mission that they are "fully justified" (their words) and "simply stating facts" (their words) about the business.
This may be the case .. or not. There are many sides to any story. The point is that the Seabreeze forums are not the appropriate place to resolve the issue. Go to the appropriate legal/government authority and do it there.
Choose not to, and end up in hot water. As soon as you flame a business, you'll usually get supporters of the business come out in defence and question your behaviour and motives. People interested in the discussion will seek more information from you. It soon descends into an argument containing many and varied versions of the truth and everybody goes home unhappy.
It has never ended well for anybody.
The business is damaged, the poster now has a stigma in the forum community (and now can't deal with many shops because the shops know what will happen if they cross this customer - there business will get dragged through the mud.)
And of course, there's also the situation when the poster does not really have a complaint, but is simply a competitor or naive associate of a business who thinks the way to get more business is to degrade the competition.
A special note: This applies (and has been applied) to any business, not just businesses that sponsor the site.