This was my last snapped mast, back in 2010. Snapped within 10 minutes of the very first use. Flat water, I don't think the sail even got wet before the mast snapped. Snapped as I was sailing along.
Ferrule snapped clean through, no damage what-so-ever to the mast sections.
Took it back and four weeks later after several phone calls got told - 'yep we looked at it and the wholesaler looked at it, and clearly you didn't have it fully joined when you rigged it'.
I looked at it and thought 'WTF - the ferrule is still solid in each half, there is no smooth bit of ferrule showing that isn't inside either half, the ferrule has snapped right at the join and the top half is still fully inserted into the top half. How could you claim the break shows it wasn't joined properly'
But, hey whatever - I figured maybe I was just unlucky it broke and I was doubly unlucky in not even getting an offer of a discount on a new one or triply unlucky I didn't even get any sympathy and it isn't often I break something these days, so after that I just never went back to the same shop again.
No criticism of Powerex by the way - I still reckon they are awesome masts. I am not convinced the distributor ever looked at it.
I do appreciate that anyone who has ever snapped a mast probably says it happened in the first 5 minutes on flat water and the retailer has no way of knowing if it fell of a car and was run over by a truck or if it was being used a bungy jump anchor support or part of an Iraqi weapon of mass destruction - but after that one and the response I got from the shop I am now kind of doubtful there is any point in even asking about this sort of thing.