Dear LOCOSYS' valued partners and our sailors,

This is an official announcement from LOCOSYS Team.

First of all, thank you very much for choosing LOCOSYS and support us for a long time. LOCOSYS has been dedicated in windsurfing related product for several years, we cherished every experience and feedback from yours and always be optimized for what we could do for the best experience, deeply in our mind, and we hope all of our users to enjoy every ride with LOCOSYS products. As we work with closely our partners and believe our partner does offer the professional and remarkable service to every valued customer. These days we knew some of our customers shared their experience on the forum due to they can't get the satisfied response from LOCOSYS. We believe customer satisfaction is our first priority and we do take it without any doubt. That's the reason why some of you might notice the refurbished program we just released to some partners preliminary and here we are going to release officially now. It might not be a perfect solution for every user but we still hope it is the solid way we can help and sort out the case our customers encountered. If you don't know the refurbished program yet, please have a look as following details.

LOCOSYS Refurbished Program (Model: GW-60) -
Brief:
LOCOSYS is glad to provide the refurbished program (Model: GW-60) for some of our users who accidentally break the watch and damage the band.
Offer:
- Price: $65 USD/ea
- Shipping: (It depends and gets it by reaching LOCOSYS sales rep., please.)
- Who qualifies: Users who accidentally break the watch glass or damage the band and under warranty coverage.
- Remarks:
LOCOSYS has the right to change, suspend or terminate the program at any time without prior notice.
LOCOSYS has the right to refuse this program if the user did not comply with the qualification or procedure.
Procedure:
(I) Claim your case to our dealers who you purchased GW-60 from.
(II) Check qualifications by providing user name, GW-60 serial numbers and damage photos.
(III) LOCOSYS check the availability of the program and then confirm your case by issuing RMA request form(w/ RMA#).
(IV) Customer fills and returns RMA request form and keeps RMA# for case follow-up checking.
(V) After refurbished unit gets ready, LOCOSYS serves you by issuing Proforma Invoice(PI) for customer's confirmation and payment arrangement.
(VI) Ship back your damaged GW-60 to LOCOSYS (via dealer or directly.)
(VII) LOCOSYS confirm the condition of customer's shipped-back GW-60 and customer's payment.
(VIII) LOCOSYS ship out refurbished GW-60 to end customer (or dealer.)

If you are interested in this program, reach our dealers who you purchased GW-60 from for further support. At the last, LOCOSYS is always open-minded and welcome you and any of your advice on our products to sharpen LOCOSYS to be better.
Thank you again.

What if 'you don't break it' but it just breaks because 'it is not fit for the purpose for which it is sold'?
Australian consumer law deems refund or replacement as far as I know.

Might try posting it in the GPS forum

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mikey100 said..
What if 'you don't break it' but it just breaks because 'it is not fit for the purpose for which it is sold'?
Australian consumer law deems refund or replacement as far as I know.

I find it interesting that this is for breakage in the warranty period- they will give u somebody else's fixed one for $65
Advertising that your product tends to break, and when it does you will not comply with the law....

Wow.

That is one breathtakingly inept attempt at a PR repair.

Locosys, the only acceptable solution (other than refund or full replacement) is to repair the owner's watch band at no extra cost.

By admitting quite openly that it seems to be a common fault, it is an admission that they are not of merchantable quality at the point of sale.
Thus, in Australia all buyers are entitled to a refund if they choose so....... not replacement, and certainly not refurbished exchange unit / repair.

They are taking the piss a bit

Locosys have done us pretty well but i see garmin are advertising a tap and go pay feature on the tv.
So the garmin watch i would wear everywhere i suppose.
Too often i cant find my gps watch or it isnt charge up and end up never joining in the gps fun.
Next time i need a gps watch i will look into Garmin. It must be much better and bigger company if they are advertising on telly. One can assume if a product is sold on mass it is truly tested. Not always but usually.

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JustinL said..
Locosys have done us pretty well but i see garmin are advertising a tap and go pay feature on the tv.
So the garmin watch i would wear everywhere i suppose.
Too often i cant find my gps watch or it isnt charge up and end up never joining in the gps fun.
Next time i need a gps watch i will look into Garmin. It must be much better and bigger company if they are advertising on telly. One can assume if a product is sold on mass it is truly tested. Not always but usually.

Garmin had exactly the same problem with their previous watch and had to redesigned them.The new models have a replaceable wrist band. It still brakes but at least you can change it yourself (they even provide the tools) for cheaper than a new watch or a refurbishing cost...

previous as in 8 years ago ?

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JustinL said..
>>>>>>
Next time i need a gps watch i will look into Garmin. It must be much better and bigger company if they are advertising on telly. One can assume if a product is sold on mass it is truly tested. Not always but usually.

Fine as long as you don't want to use it to post to the GTC. At the moment no Garmin watch is approved for that purpose.

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decrepit said..

JustinL said..
>>>>>>
Next time i need a gps watch i will look into Garmin. It must be much better and bigger company if they are advertising on telly. One can assume if a product is sold on mass it is truly tested. Not always but usually.

Fine as long as you don't want to use it to post to the GTC. At the moment no Garmin watch is approved for that purpose.

What about the national gps title or nsw gps title, can the garmin watch be used at these events? I was lucky to get runner up at these events so i still want to have the right gear in case i give it another shot

What is it about the garmin?
Do other speed sailing website also not allow the garmin?
Is it only the locosys system the only type allowed on gtc so its like for like? Could there be a phasing out and phasing in period where a more stable system is brought in?

Sorry for all the questions, i dont know the technial issues. Maybe im not asking the right questions even.

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seanhogan said..
previous as in 8 years ago ?

For the more recent of the previous model yes

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JustinL said..
What about the national gps title or nsw gps title, can the garmin watch be used at these events? >>>>
What is it about the garmin?
Do other speed sailing website also not allow the garmin?
Is it only the locosys system the only type allowed on gtc so its like for like? Could there be a phasing out and phasing in period where a more stable system is brought in?

Sorry for all the questions, i dont know the technial issues. Maybe im not asking the right questions even.

Sorry I've no idea about any other comps. The main reason no Garmins are approved for the GTC, is they don't record accuracy data.
If a garmin model comes out with at least 1hz doppler data and accuracy info it will most likely be accepted.

Unfortunately, speed sailing is such a small market, garmin aren't interested in our needs.

^^^ so u all put up with something that breaks within warranty period often enough that the manufacturer posts about it here.

Wow.