Hi,

I recently had a problem with my sail it was a broken batten spacer. The spacer wasn't allowing me to apply tension to the batten therefore resulting in a serious crease in the sail.

Contacted KA sails team emailed Martin with the problem and as always replied straight away and sent by post two new spacers received next day problem solved.

So if anybody is on the market to purchase new sails consider KAsails there great sails and the service you receive is top notch and if you need any advice on rigging and the like all questions are answered in detail.

Thanks again Martin for your service and the KA Team.

Kind Regards
Walt.

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Walt said...

Hi,

I recently had a problem with my sail it was a broken batten spacer. The spacer wasn't allowing me to apply tension to the batten therefore resulting in a serious crease in the sail.

Contacted KA sails team emailed Martin with the problem and as always replied straight away and sent by post two new spacers received next day problem solved.

So if anybody is on the market to purchase new sails consider KAsails there great sails and the service you receive is top notch and if you need any advice on rigging and the like all questions are answered in detail.

Thanks again Martin for your service and the KA Team.

Kind Regards
Walt.

+1

Same problem but they charged me $22 to send two spacers which could have been sent in a 60cent envelope.

PS - I still love my KA sails though.

Sorry to rain on your parade, I also like my KA sails, but I purchased a 400 RDM mast from them and the first time I used it, it cracked at the bottom.

Called KA and was told they don't use that mast manufacture anymore and they cannot help me.

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carbonart62 said...

Sorry to rain on your parade, I also like my KA sails, but I purchased a 400 RDM mast from them and the first time I used it, it cracked at the bottom.

Called KA and was told they don't use that mast manufacture anymore and they cannot help me.

I think the supplier is required to support you by law, as they received funds in exchange for the new mast you purchased (it was new yes?) from them. What they do in the background with the supplier is up to them. You shouldn't be fobbed off by a supplier with an answer like that, that's just not a good business practice.

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carbonart62 said...

Sorry to rain on your parade, I also like my KA sails, but I purchased a 400 RDM mast from them and the first time I used it, it cracked at the bottom.

Called KA and was told they don't use that mast manufacture anymore and they cannot help me.

Sounds really strange to me, very unlike the outstanding service I have received from both Martin and AMAC in all my dealings with KA. Would strongly suggest that you email AMAC (KA head honcho Andrew McDougall) at andrew@kasail.com and CC Martin Love into it, martin@kasail.com.

Also check out your rights as a consumer at:
http://www.accc.gov.au/content/index.phtml/itemId/322947

hey carbonart62

Unfortunate re your mast, as GazMan said do try to speck with them again I am sure they will listen.
It would be important that a decision to be reached a compromise on both parties would be a positive result, possibly a half price on the replacement mast what do you think KA team , a happy customer brings customers.

Yeh I know abit of a sales pressure comment but why not try.

Kind regards
Walt

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Walt said...

hey carbonart62

Unfortunate re your mast, as GazMan said do try to speck with them again I am sure they will listen.
It would be important that a decision to be reached a compromise on both parties would be a positive result, possibly a half price on the replacement mast what do you think KA team , a happy customer brings customers.

Yeh I know abit of a sales pressure comment but why not try.

Kind regards
Walt

Hi Walt, I hate to rain on your parade, but if the scenario was that it was a new mast and broke when used correctly, there is no need for the customer to compromise. It is the retailers requirement to provide something that was fit for purpose, otherwise we would all buy straight from the manufacturer.

Anyhow, I guess we are speculating on what may have happened.

I had an issue with a retailer recently where the item I purchased wasn't fit for its purpose and he didn't want to take it back. He tried to get me to deal with the distributor and take it up with them. He even tried to argue that it was now 'marked' and second-hand, as I had opened it... Yeah right. He reluctantly gave me a refund, but had he not, I am sure I would have had no problems making a case with consumer affairs.

The master at his best. David Thorne's retribution over some bad customer service and the results are pretty bloody funny www.27bslash6.com/function4sports.html

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Walt said...

hey carbonart62

Unfortunate re your mast, as GazMan said do try to speck with them again I am sure they will listen.
It would be important that a decision to be reached a compromise on both parties would be a positive result, possibly a half price on the replacement mast what do you think KA team , a happy customer brings customers.

Yeh I know abit of a sales pressure comment but why not try.

Kind regards
Walt

Sorry Walt, I don't think a compromise like that would be wise unless the crack in the mast was caused by a 'customer mishap' and not a design or manufacturing fault! I definitely agree with others and law that any retailer should honour a warranty on a new product that is defective by either repairing or replacing the product, regardless of whether product was new or old stock.

If carbonart62's mast was a brand new 'old stock' mast under warranty and the crack wasn't caused by a mishap then would be very surprised if Martin or AMAC wouldn't replace it.

I received a full refund from KA a number of years ago for one of their products that had a design defect so I know that they are reasonable people!

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sausage said...

The master at his best. David Thorne's retribution over some bad customer service and the results are pretty bloody funny www.27bslash6.com/function4sports.html

Above link is quite a good read, highly recommended for it's entertainment value...

Hey FormulaNova, GazMan

Yeh you guys are correct in saying that a warranty claim should be honoured and possibly the compromise comment may not be valid I accept.

I was just trying to offer understanding to Carbonart62 for his $700+ financial loss.

Hope it all works and not meaning to step on anyones toes.

Kind Regards
Walt

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sausage said...

The master at his best. David Thorne's retribution over some bad customer service and the results are pretty bloody funny www.27bslash6.com/function4sports.html

Sausage, that is the funniest blog ever! I am now trawling through his other posts. I have shared it with my colleagues - the whole office is in fits of laughter right now!!!

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AJEaster said...

sausage said...

The master at his best. David Thorne's retribution over some bad customer service and the results are pretty bloody funny www.27bslash6.com/function4sports.html

Sausage, that is the funniest blog ever! I am now trawling through his other posts. I have shared it with my colleagues - the whole office is in fits of laughter right now!!!

Same

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AJEaster said...

sausage said...

The master at his best. David Thorne's retribution over some bad customer service and the results are pretty bloody funny www.27bslash6.com/function4sports.html

Sausage, that is the funniest blog ever! I am now trawling through his other posts. I have shared it with my colleagues - the whole office is in fits of laughter right now!!!

There goes your whole day of work. The seven legged spider was my first introduction to Mr Thorne.

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sausage said...

AJEaster said...

sausage said...

The master at his best. David Thorne's retribution over some bad customer service and the results are pretty bloody funny www.27bslash6.com/function4sports.html

Sausage, that is the funniest blog ever! I am now trawling through his other posts. I have shared it with my colleagues - the whole office is in fits of laughter right now!!!

There goes your whole day of work. The seven legged spider was my first introduction to Mr Thorne.

I discovered it about the time he did a post about missing missy. Hilarious!!!