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Swindy said..I tried to send a board via ego a few weeks ago. When I dropped it off at the depot I was told they no longer take "surf boards" and would have to get a refund. After packaging to withstand the roughest of couriers and driving it to the depot it's a few hours of my life I will never get back. The price had also doubled from a few months ago when I sent a previous board. I got some other quotes but they were way too expensive.

I have just rung the Mackay Qld depot for E-Go freight and was told that they haven't heard an announcement from E-Go regarding refusing to freight boards. They said they have had a directive that boards are no longer to be accepted unless they are packaged correctly. Just for info, they have a length limit at that depot of 4 metres. They suggested I call Hunter Express for clarification.
I then rang Hunter Express (operator of E-Go) and was told that 3 weeks ago E-Go announced they would no longer freight boards but this has since been changed to they will no longer freight boards that are not correctly packaged due to ease of damage. The rep I spoke to said they need the boards to be packaged as if they were new, I.e. in a cardboard carton with plenty of packing filling voids to prevent damage. She said that too many people were previously sending boards in board bags only and this will no longer be accepted. I would suggest this is common sense.