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hardie said...
This is what I actually say: "I'm sorry I'm going to have to cancel our appointment something really important has come up for me, which I need to do, I've got my diary right here in front of me, lets see if we can find another appointment time that suits you!"
For me a variation .I'd just ring a customer & say " is it Ok if we reschedule our appointment till ..."?
Ps - No wonder there are more windurfers & sailboard shops in WA ..[}:)]