unwrapped my new razar and found this underneath the bubble wrap! hoping for a fast and favourable outcome to the situation. I am paranoid about receiving things through freight companys as I work in the industry and see the things damaged on a daily basis.

Wow that's some damage was the board also in a cardboard box
Where did you buy it from the mctavish factory direct or from a local
store

Be interesting to hear the outcome,surly a replacement would be a fair

It was direct from the factory, came well wrapped and in a carboard box. The box had no damage on it I checked it before I signed for it

This is how I would approach it from the mctavish side.

I would firstly have a new board freighted ASAP with a free ,tee shirt ,cap and other goods to keep the customer happy,cant beat outstanding customer service.The freebies will well and truly pay for themselves.

Then I'd contact a local stockist of mctavish and do a deal on the damaged board,this will save return freight for the factory.

Mate thats tragic!! I would also be interested re outcome.

Ive only had one board sent over from QLD and it was perfect when it got here, very well packed up.

I see lots of dammage from transport companys as we get car panels bonnets ect and some look like they have been walked on. What, if any, do these guys get out of dammaging someone elses gear regardless of what it is??????

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Makaha said...

This is how I would approach it from the mctavish side.

I would firstly have a new board freighted ASAP with a free ,tee shirt ,cap and other goods to keep the customer happy,cant beat outstanding customer service.The freebies will well and truly pay for themselves.

Then I'd contact a local stockist of mctavish and do a deal on the damaged board,this will save return freight for the factory.

Good thinking, hope it works out that way

Thats a shame mate, were you hoping to ride it this weekend?

I had a mate who had problems with a company frieghting over an expensive fish from over east. It went backand forth about 3 times. They finally got him a board that was not damaged and glassed properly and it was the wrong colour

I have not travelled with a Mal yet but will wrap it as much as possible, woud hate to get to the airport and to check it and its wrecked

waiting for a response from company, will keep posted on what happens. yep was hoping to use it this weekend. off to work now

update* manufacturer has offered to refund money if I send the board back or cover the cost of repairs. Given the board was on special in the first place I think getting it repaired is the best option. Any repairers close to perth anyone can recommend?, I have heard of invisible repair jobs but I dont know who does them, its a 6 + 6oz glass job on the deck.

Mate in all seriousness I would contact the factory and speak to Greg. Tell him that you would like a custom board as a replacement for the damaged board and also have them organise the freight back to Byron. I doesnt matter that the board was on special - it is a Mctavish and you have every right to receive a brand new condition board if thats what you purchased regardless of price. I would be very suprised if they don't come to the party.

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billboard said...

Mate in all seriousness I would contact the factory and speak to Greg. Tell him that you would like a custom board as a replacement for the damaged board and also have them organise the freight back to Byron. I doesnt matter that the board was on special - it is a Mctavish and you have every right to receive a brand new condition board if thats what you purchased regardless of price. I would be very suprised if they don't come to the party.

BB you are probably right maybe I should have asked for more, but I asked what their policy is on damages and they are the two options I was given by Ben. I have taken it in for repair so its a bit late now. Now its here on the web for everyone to draw their own conclusions about

Once its repaired , if its a good job you'll be flat out even noticing it. When thats done wax it up and get on out there.

Good reason to buy from a local stockist as they will carry the risk of damage and will usually do the freight cheaper than doing it on your own, but they I'm biased.

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62mac said...

P co said...

Good reason to buy from a local stockist as they will carry the risk of damage and will usually do the freight cheaper than doing it on your own, but they I'm biased.

So what brands do you stock

Pco is a shaper mac, and a good one from what I have seen

Yes indeed doggie,now be a good boy and sniff out asea,the vanishing act

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62mac said...

Yes indeed doggie,now be a good boy and sniff out asea,the vanishing act

Isnt he on holidays?

So who is the softcok who redthumbed me for simply making a suggestion - gee let me guess

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billboard said...

So who is the softcok who redthumbed me for simply making a suggestion - gee let me guess

Wasn't me either

Although I am a softcock

And proud of it

Its ok boy's we have a troll on our hangs,yep the silent weak as knob.

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62mac said...

Its ok boy's we have a troll on our hangs,yep the silent weak as knob.

Play nice you guys, it was prob sum knob from the other room.

Every board that comes road freight from east to west comes with special tail and rail crushes. Might as well just get them delivered straight to the shaper in town so he can repair it. Its not worth getting boards sent over as the road freight companies dont give a toss if gets dropped off the back of a truck. Rock apes the lot of them[}:)]

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Makaha said...

So mac,billboard and doggie are receiving the thumb treatment.Doggie said its someone from another forum ,if so I know who he is,he made a smart arse remark last night about how there are only four guy's who talk crap, or if its within I think I know who.

I dont thumb in here, no point. I dont really worry about the thumbs.

how do you thumb this could be interesting.