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Jacksboards said..
Retailers that provide real customer service with real product knowledge will hopefully prevail.
If all the brands go to the direct selling model we will have a problem.
A good question is, Does the "Sunova Custom order" discussed in this thread involve a commission for any salesperson in a retail outlet ?
If your SUP brand is made in Australia you are in a unique position and sales commission is not applicable for the obvious reasons. If your a retailer that designs and makes quality boards outside of Australia I also believe you are unique and obviously pay yourself the commission.
If all the foreign country made brands (small and large) start rubbing there hands together and take direct sales orders without paying a retailer who directed the customer to the brand or board the SUP Industry in Australia will diminish.
I completely agree, as Jacko said I think there will be more brands in the future that will start to look at going online or taking a more direct approach, but I think if the whole industry heads that way then it will impact on future growth of the sport..
If all brands start going for the "Smash and Grab" direct approach where are the retailers and the guys that have been there in support of SUP since its infancy going to fit it! The people that are out there running events, demos and community races, trying to introduce this amazing sport to a range of new potential converts..
In the beginning it might seem great for the consumer as there will be lots of options available and really good priced options, however in the long run I feel it will have a detrimental effect on the sport..
There are a lot of guys just holding on because of their passion for the sport, at the end of the day no ones going to become filthy rich off SUP but we all still have to be able to eat..
In regards to Jacksboards question about the Sunova custom, I feel better poised than anyone else to answer this..
As a lot of you may know I am affiliated with Sunova, however my day to day 9-5 is working in a SUP shop that has no affiliation with Sunova other than the fact that we stock their boards..
If a customer was to go direct to Sunova and order a custom board from our territory/area, we would be credited our full retail margin even it the customer has never stepped foot in our store.. The board would usually then be delivered to our store and the customer would be required to collect it there from us, this enables us to build a direct relationship with the customer, who we may not have previously met before and a lot of times when people get new boards they'll need accessories, from rail tape to a new leash, up to board bags and paddles..
It's a win/win for both parties and enables support for the guys who support the sport!!