About a year ago I bought a PFD from monkey fist marine online - arrived promptly, no probs.

A couple of weeks ago I ordered (and paid for) two more. This time, nothing: no order received, no reply to emails. Does anyone know if this business is still operating (www.monkeyfist.com.au) - WA business apparently.

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duncansayers said..
About a year ago I bought a PFD from monkey fist marine online - arrived promptly, no probs.

A couple of weeks ago I ordered (and paid for) two more. This time, nothing: no order received, no reply to emails. Does anyone know if this business is still operating (www.monkeyfist.com.au) - WA business apparently.

Hope you paid with Pay Pal.

I have had poor dealings with Monkey Fist in the past. On two separate occasions either they didn't deliver or took months to deliver and it was the wrong item, it took over 12months many emails and phone calls to rectify. I only had a breakthrough by tracking down the owner through their ABN, he blamed his manager at the time.

Duncan, I can look through my laptop tonight for details, the owner once I got him on the phone resolved it within a month.

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EastCoastSail said..
I have had poor dealings with Monkey Fist in the past. On two separate occasions either they didn't deliver or took months to deliver and it was the wrong item, it took over 12months many emails and phone calls to rectify. I only had a breakthrough by tracking down the owner through their ABN, he blamed his manager at the time.

Duncan, I can look through my laptop tonight for details, the owner once I got him on the phone resolved it within a month.

Thanks, a phone number would be great.there's nothing on the website other than the usual sales@ email address.

Have a look at this thread for historical context. I can't link it: Monkey Fist marine in the windsurfing thread.

This number may still work: Peter: 0417 939 680.

I can't find the number I had contact with a couple of years ago, I deleted the correspondence as a method of forgetting about the whole incident.