There has been a technical issue with some of the Sensor 3 bars that have reached the market in the recent weeks.
That issue is excessive wear on the covered SSF rope. Our investigation on this subject is in full swing, and we have only found isolated cases of excessive sleeve wear. Given a large number of Sensor 3 bars in regular and demanding use worldwide, there's been minimal feedback about the powerline sleeve. However, we are talking to our line suppliers and will get to the bottom of this.
When it comes to safety, there's no compromise at CORE. An excessively worn SSF powerline sleeve must be replaced immediately. Therefore, we'll send you a quantity of fully compatible and proven powerline sets from the Sensor 2S free of charge to help your local dealers. Replacement is easy with our step-by-step video instructions
corekit.es/sensor3-powerline-replacement. Furthermore we will service all consumers directly and right away that reach out to us in this matter.
A damaged SSF powerline sleeve does not render your safety system inoperable. A safety system with a damaged sleeve continues to operate safely as a two front line system like CORE used for many years on the Sensor 1 and 2 bars. However, we still recommend replacing any abnormally worn sleeve.
On behalf of our entire team, we apologize for the wear on the Sensor 3 bars, and we will do our best to make it right.