quote:
Originally posted by bigmark100
The hellfish might have been a disaster, but in terms of how best dealt with it (after the fact), their customer service was absolutely brilliant! (I should know - I bought one!
)
And I would buy from them again.
*rant mode*
It looked like customers didn't really get burned by the Hellfish (except where people were made to wait months for a recalled kite) and that is a good thing which I am glad about.
What wasn't as impressive was the other thing that the Hellfish revealed about Best and that is that they were happy to release a kite without actually properly testing it (while still claiming it was "bomber tough" and hardcore tested). Given the potential for injury and death while kiting it is absolutely vital that products be tested thouroughly before being released to the market. I don't know if this is the same as the slingshot problem where is appears to be a manufacturing error?
In my eyes Best lost further credibility when they tried to blame a "rogue seamstress" for the leading edge failures - which were due to material failures not detected due to the improper testing of the kite.
While all this was going on G-ball was running around claiming that they had specially developed a new cuben laminate especially for the kite - something he has now inadvertently admitted was a lie. Further, their claims of weight reductions were false, misleading and never materialised.
So while customers weren't financially burnt, the Best management sure showed what they were made of. Things may have changed now but I'm not happy buying kites from a company that has a record like that. BTW - I'm not suggesting the local reps were in any way associated withe HF debacle - in fact I reckon many would have been embarrassed about the whole thing (though now push the company line that it was a positive thing).
Summary - manufacturers should test their kites thoroughly before release. I hope both companies can improve their design & production so that consumers don't have to be human guinea pigs in a sport that can have very serious consequences.
*rant off*