Dear Cezary,
As you know, we also posted a couple comments in your topics on Kiteforum.com which are still fully accessible with all posts (links below). We understand your frustration, but your false accusation have reached a limit. Therefore, we would like to state a few facts:
The problems in your case started after you inflated a brand new kite from us and were not happy with the struts. The bladders looked twisted. We see the kite is now in good condition and up for sale. When we emailed you that all this kite needs is a professional kite repairer to look at and let us know if only the struts needed a refit, we received an email from you full of false accusations that the kite is stitched wrong, strut material too thin (the main news on our 2022 kites) different placement of the strut to LE etc. If anyone wishes, we will post full email from Cezary. Was posted on Kiteforum.com and still accessible. Looks like the kite needed only a strut re-fit after all. If the kite repairer would state that stitching was wrong, we would take the kite back and replace it.
Later on, you experienced a power line failure. At this time, we have been falsely accused on not fitting the power line into your bar. We would like to state that all power lines are loaded three times with 300 kgs after they are stitched. At the end of the bar assembly, each bar is also loaded with 150 kgs (would fail without a power line fitted inside) and safety is triggered three times. It is not possible for a bar to leave our door without a power line. And a bar without a power line would break during the first kite launch.
You also falsely accuse us that the power line is not safe due to its diameter. The power line is a 600 kg breaking strength line. You can check with the manufacturer Liros in Germany. If you could please explain to us all, how does line diameter determine line strength, we would appreciate it. Please note, there are other major kite brands using the same power line size and even thinner power lines. Still, we rely on our own testing and knowledge.
You are also falsely claiming two same cases of power line breakages (yours and in Altona) while they are both completely different. Your power line broke in the stitching while the one in Altona broke 6 cm above the stitching, which is 9 cm above the borehole you falsely claim causes abrasion and wear. The bar from Altona is in our office and power line with the line supplier for further investigation.
You are correct on one point, the safety line and power line are inside the same PU tube. If there are bars with non PU covered lines and you can run the bar on them up and down thousands of cycles with sand and hand pressure and these line last for a long time, how can a safety line that only moves when the safety is triggered cause a power line to break? If you could explain this phenomenon, would be great. The fact that these lines are inside the same PU tube poses no danger and no wear to the power line at all.
You also falsely present on your photos where the power line is connected on the bar.
You have falsely accused us that our production is not under cameras. Well, it is all under cameras for multiple reasons and we see it live and can back trace to any point. We attach a photo for you, where you can see that kite quality control and inserting bladders and inflating the kite is a two-person job. They cross check each other and enter all kite data to a tablet. Sorry Cezary, but your kite did not leave our door with twisted bladders. Even after all false accusations and swearwords towards us, you are welcome to come to our factory and check how we manufacture things.
We understand from your emails and posts that you like to bend information and accuse everyone of everything. But, please note that presenting completely false information about a company in public online places is also an offense and laws apply. Our lawyers have been storing all your communication, private and public and you will hear from them soon. You have also insulted one of our colleagues across forums and have falsely quoted his interview, which you took out of context. The part you were quoting about cheap bars was a rhetoric question implicating what customers say about all bars in general. In no way did the interviewee implicate that we manufacture cheap bars.
Your topic on Kiteforum.com was closed because you assaulted a fellow member of the kiteforum with swearwords. It was not closed because the admin does what we say. It does not work like that. Yes, we contacted the admin and asked what the language policy is, as you insulted a specific member of our team. If anyone wishes, we will share the email sent to Kiteforum admin. Here is a link to Kiteforum.com topics which are still accessible and will never be removed:
kiteforum.com/viewtopic.php?f=1&t=2411625&hilit=crazyfly kiteforum.com/viewtopic.php?f=1&t=2411667&hilit=crazyfly This bar system is on the market since 2015 with minor modifications, but same power line and safety system principal (single front line flag out). We have sold thousands of these over the years and know the system front and back. If the bar had a design flaw as you indicate, do you really believe it would be possible for a brand to exist and grow with such a bar? The forums would be full of such posts as yours many years before. Probably your posts would be joined by hundreds of others with the same experience.
We understand that you will never understand the fact that each line is made from a natural material and manufactured with human input from the line supplier. Plus, each line is stitched by hand (this stitch is impossible to automate with machines only) so each line is unique and can have a hidden fault.
If we tell you today that your line failed because of faulty stitching, you probably will not accept it and will continue to claim a design flaw.
Your accusation that we are trying to cover things up is also false. We do not mind this being public at all. We have nothing to hide and know how we design and manufacture things.
We all feel sorry about your bar incident but will not stand false accusations.
CrazyFly Kiteboarding.