wow thats really suprising!

ozone will probaly give you a new bar and lines. they have awesome warrenty service.

matix said..
they have awesome warrenty service.

they don't. i had wear on a bar that was 3 months old and was told it was incorrect use of the bar ?

Awesome kites, but sh!t backup service . this was a race bar last year .

dusta said..

matix said..
they have awesome warrenty service.

they don't. i had wear on a bar that was 3 months old and was told it was incorrect use of the bar ?

Awesome kites, but sh!t backup service . this was a race bar last year .

@ Dusta - I'm in charge of warranty in Australia, and there is no way we have sh!t warranty. Whenever there is clear warranty we cover it 100%. Right now I don't have any details of your issue, but if it was knocked back, there was a very clear reason.
@Zephyrguy - Take the bar in to see your dealer, posting pics on here without talking to your dealer is a beat up and won't help your case. I've never seen the actual bar end break like that, I've seen them pulled right off, but all were involved in kitemares and not warrantys. Each claim is taken very seriously and treated individually by the selling dealer the the importer/distributor and the head of Ozone who investigates each warranty claim.

The shop where you bought it, if they don't deal with it promptly then go to the distributor, but you should at least contact the shop first and give them a chance to look into it.
Takes a lot of force to break the bar end off, and every single bar is load tested at the factory, there is even a mark on the bar to signify it passed the load test, if it does not pass it does not get into production.