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cbulota said..
Hi Tingting,
There are multiple reasons this can happen. It could be an accidental release. New quick release systems that are ISO standard need to be released using minimal force.
Attach your lines up high (to a tree branch for example), then hook yourself in with your harness and do some testing to try and replicate what happened. See how easily it releases and if bumping it releases it too easily.
If you notice it releases without even touching the QR, then you definitely have an issue. If that's the case you may simply need to replace some parts inside the QR (such as bungees or pins for example) or send it for warranty. Either way, if you think it's faulty, you need to contact the shop where you purchased it.
Hope this helps
Christian - KiteBud.
Hi Christian, Thank you so much! Very helpful! I will do a test.