Is this as bad as it gets ?
We preordered 3 - Fuses after Norths offer to get the 2013 fuse early with airfreight and deposit paid. We have been waiting for 4 weeks and dealer was told the kites have been in Sydney with customs for the past week. We were told today that our Fuses are'nt on the shipment at all, and now have to wait another 1-2weeks for them.
This is not acceptable from a professional worldwide company with devoted long term North customers.

True, but how many shipment orders have gone across the globe and arrived on time. Thousands I'm sure. Not sure if this is a reflection of the company as a whole.

Waaaaaaaaaaaa wa wa waaaaaaaaaaah.

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ApatheticEnd said...
Waaaaaaaaaaaa wa wa waaaaaaaaaaah.

It depends on the freight company that was used and if the customs broker (if) in volved has an on line customs clearance system, otherwise you can wait fffffffffooorrrrrr eeevvvvvvvvve eeeeeeee rrrrrrrrrr.....



Forgot to mention,---- that costs money

So you come online to dump on the manufacturer; Customs; the broker, or all three - or someone else?

Just what are you hoping to achieve with this post, here on Seabreeze?

Juddy, I merely want to share this experience and hopefully inform others of this incident.
I thought that Seabreeze/ kite forum would be the best place to achieve this.
I was hoping for a response from North Australia about how our fuse order was entirely left out off the shipment, while being told that it was tied up with customs in Sydney for the past week.
I would like to ask if other Fuse buyers who took up the early order option in fact received their order.

Not sure there is a "north australia". Dealers order direct don't they?

Time to get of the expensive euro stuff and switch to naish.
The draft might be your cup of tea
At least you have an australian distributor
www.naishkites.com/draft-designers-notes/

The dealer here is in communication with the ,I suspect is the north distributor.

Probably find that they are trying to work out how much tax you need to pay as you purchased from overseas.

Not making excuses for anyone here as I dont know the details.
But one thing for sure in Aust - if customs pull your parcel out for full inspection it can delay delivery a very long time.
What I cant understand if its a random sample type arrangement why cant they simply pull out packages as they are ready to do the inspection. Wheres the sense in putting them in a queue.
It can be a serious frustration when you are waiting on stuff to keep kiters on the water.

Maybe customs freaked when they read the inventory..............3 Fuses, WTF are they for????

Big time Failue

Take it like a man GB, are you kite less coz you sold your old kite? Probly only need the 9 on mon and tues by the looks. I bet Scoobs is winding you up as well.
This problem with ordering has been going on since they ditched the australian distributor

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terryzarmzof said...
Take it like a man GB, are you kite less coz you sold your old kite? Probly only need the 9 on mon and tues by the looks. I bet Scoobs is winding you up as well.
This problem with ordering has been going on since they ditched the australian distributor

Don't bring me into it ,,,,I am a good boy now all good things come to those who wait ,,,,that's why you got your naish ...they ain't a good thing ,,,,,hhhhaaaahaaaa

well it hasnt failed as you still will get your products... (should have got the rebel may i add )

Ha, cunny funt, I admire your blind loyalty though. But imagine how much better you would be if you got a high performance kite, hahahaha

Yeah your right terryzarmzof, I should'nt have believed anything and handed over the kite when I had my new Fuse blown up on the beach. (1 fuse in my hand is worth 2 fuses in factory overseas) I'm over it now, moving on and upwards. will try and demo the latest Naish race kite and Torch. that'll bring a smile to my dial.

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GPukallus said...
Yeah your right terryzarmzof, I should'nt have believed anything and handed over the kite when I had my new Fuse blown up on the beach. (1 fuse in my hand is worth 2 fuses in factory overseas) I'm over it now, moving on and upwards. will try and demo the latest Naish race kite and Torch. that'll bring a smile to my dial.

That's the spirit GB. I think your ready for the big time now

Norths original offer.
2013 North Fuse on the way soon!! Pre-order yours by Wednesday for delivery late January,