Interesting- I did notice also that whilst the carriers were good, the actual e-go company has no interest in a problem (in my case just a simple query ) so yeah, I'd guess they are obstructive with claims.

I figure the carrier is responsible but they'd claim to just be subbies and go see e-go about it?

Who tried to get out of it and how? Just curious.
Anyway I've recently found smartsend to be cheaper, their door to door is same or cheaper than e-go depot to depot that is supposedly cheap.

I'll back Nebs here 100%.
I'm waiting on a package they've had for 3 weeks and i live 10 mins from their Welshpool depot.
After multiple requests to leave it at the front door, i finally got notified i have to travel further away to get it from a newsagency.
Their delivery card does not tell you where to collect it from.
Biggest joke of a courier company since Swift & Shift Couriers.

I have used them a few times for boards,big and small and they have been awesome

nebbian said..
While we're on the subject, DO NOT EVER use Couriers Please. They are total rubbish.

I've had a parcel in transit from NSW to WA, for a month and a half. Australia post normally takes around 10 days. I've rung them up many times, they say they'll investigate but never do. They don't seem to care at all that my parcel is now MIA.

I think this page says it all:
www.productreview.com.au/listings/couriers-please

I had the same deal as Wayne, I was texted that the item was on it's way, waited in didn't arrive. 2 days later told it was at newsagent in the next suburb.
But at least I got it.

Used e-Go a couple of times, no real issues, but for the money, I didn't have any expectation about time / tracking

I've had both commercial and as well as recreational experience with couriers. In SA, all shop purchased gear is couriered now - no shops locally. Most of the major carriers are good. The issues are caused by the subcontractors receiving/delivering door to door. My recommendation: Depot collect. ie: You collect it at the courier's depot (if you can get the windsurfing shop to drop it off at the depot, even better). All carriers have this service. Some windsurfing shops will claim this no true, but they probably saying this because (understandably) they are on the phone a long time facilitating this. If you get resistance from a shop, google the depot address and supply the shop depot's address as the delivery address.

I had a mate who lived close to me when I used to live in the Elizabeth SA. He had to get his stuff dropped off at his work, as he had no time to drive into town. I always got mine depot collected. His equipment had a 80% damage rate. Mine had a 0% damage rate. The results speak.

^^^ there grammar?