I transferred my OPTUS cable broadband from my old house to my new house today. Same plan, and only 2km between the two houses, but a world of difference in my broadband speed. Used to be 20Mbps, now 2Mbps. What the!!??

Since I work for a US company and telecommute, I am video conferencing almost every day. My first effort from the new house today was a total disaster. Massive lag on screen share, etc. In the end I had to hotspot my laptop to my mobile phone.

Is 2Mbps acceptable? Is this the great NBN I am now experiencing??

Are you actually on NBN or are you on Optus Cable?

Originally NBN Co bought Optus cable to use in the deployment of the NBN, but since then they have decided that it wasn't fit for the requirements and have decided not to use it. As far as I am aware, the Foxtel/Telstra cable will be used to deploy NBN where it is cabled.

So, if you have NBN, you will have some indication that you are on NBN.

If you are on Optus cable, you might just be unlucky that your segment has poor performance due to too many users. Call up Optus and try to find out, or switch to another provider. If you are not on NBN, find an ADSL provider and go with them.

I believe they ( internet providers ) throttle back your speed..... unless you complain.
we have on two occasions over the last 3 years experienced slow speeds and confirmed them with online speed tests ( after putting up with it for a few weeks/ month ) a call to Telstra magically fixed the problem they get you to do a speed test whilst they are on the phone and suddenly full speed again.
i had a similar experience trying to fix the speed at my parents house they were initially told ( by Telstra ) that it was their computer... then it was their modem....I took my laptop to their place and called Telstra when I still had slow speed within a few minutes we had full speed

So, apparently the answer is 'yes'

Maybe the first question should have been 'have you tried an ethernet cable between the modem and your PC?'

Are the PC and the modem 5Ghz capable? If so, you should be setting them up to use the 5Ghz bands to avoid interference from everything else on 2.4Ghz.

dusta said..

cable isn't NBN

NBN uses cable under the stupid multi-technology-mix approach. NBN have abandoned the Optus cable network as not fit for purpose, but they are using the Telstra cable network to deliver service. There are some areas where Optus and Telstra/Foxtel rolled out cable down the same street (a defensive play from Telstra to kill the Optus cable business case back when they were rolling it out), so it is definitely possible that moving a few kms "could" result in a move from Optus Cable to NBN Cable.

It should be clear from Optus if the new service is an NBN service, or whether it is Optus Cable. If NBN is available in the area, Optus won't put new customers on their cable network.

2Mbps during the day is just rubbish. If you are experiencing those speeds outside of peak hour, there is something wrong in the home network, the NBN (if relevant), or the Optus network. I get 100Mbps down on my Optus cable outside of peak. If you are on Optus cable, you are probably noticing improvements as the number of subscribers drops and there is less congestion (I have).