pweedas said..
I just got a phone call from overseas,.. with an indian accent, saying my Telstra internet connection was going to be cut off today.
I said that's fine because I'm not with telstra.

He said, oh,.. it applies to all internet connections, Dodo, vodaphone,.. (and and listed a few others.)

I said ok, and could he tell me what account number it applied to please.
He said a six digit number which I wrote down as he said it.

I then flustered around about the number as though I didn't quite hear it right.
He said a few more numbers which didn't seem to fit what he said earlier, so I asked if he could repeat the whole number again please.

He gave me a totally different number except for the first digit 8.
I said, .. but that's a completely different number than the first number you gave me,..
He hung up.

My internet connection still works.

Was it a scammer and has anybody bothered to carry on to see what the scam is,. was,.?

pweedas said..

Was it a scammer and has anybody bothered to carry on to see what the scam is,. was,.?

SCAMwatch homeNews centreSCAMwatch radarScammers pretending to be from Telstra Technical Support continue cold-calling Australians
Scammers pretending to be from Telstra Technical Support continue cold-calling Australians
March 2014: SCAMwatch and Telstra are warning consumers to hang up the phone if they receive a call out of the blue from someone claiming there is a problem with their internet connection or computer.

Recent months have seen a surge in reports of scammers calling people at home and raising a false alarm that they are at risk of their internet being disconnected immediately, as their computer has been hacked or infected with malware and is threatening Telstra's internet infrastructure. The caller claims that they are able to fix the problem on the spot, however a fee for this service will need to be paid and the person will also need to download software that will allow the caller remote access to their computer.

If the person resists or questions the scammer, they up the ante. Scammers have reportedly threatened to sue people for putting Telstra's infrastructure at risk. When the person has requested proof that they are a Telstra rep, scammers have given out a fake number for Telstra which, when the consumer calls, puts them back on the line with the scammer. These scammers are also well-versed at creating a sense of urgency to incite fear and anxiety that your device has been compromised and must be fixed immediately.

If you provide your credit card details and give remote access to your computer, the scammer may not only take more than the stated 'fee', but also infect your computer to gain access to your personal information and commit other acts of fraud.

Scammers often pose as well-known and reputable businesses to try and convince you that they're the real deal, with Telstra a popular target. Scammers pretending to be from Telstra have been known to switch consumers to another service provider that the consumer did not knowingly agree to. Scammers don't just fish for your details over the phone; they also send phishing emails pretending to be from Telstra or BigPond? to try to get you to hand over your account details, or to click on a link or open a document infected with malware. The 'Yellow Pages' directory scam has also targeted Australian small businesses, with scammers deceiving them to sign up to an online business directory service that falsely claims to be affiliated with Sensis and Telstra.

Watch out - scammers know how to press your buttons when they get you on the phone. If you receive a call out of the blue from someone claiming to represent Telstra and they ask for access to your computer, just hang up.

How this scam works

You receive a phone call out of the blue from someone claiming to be a representative of Telstra or Telstra BigPond?. They may sound like the real deal, claiming to be from 'Telstra Technical Support' and using technical jargon.
The caller claims that you need to take immediate action to avoid your internet connection being terminated or disconnected, as your computer has been hacked or infected with malware and is threatening Telstra's internet infrastructure.
In order to fix the problem, the caller will claim that you will need to pay them a service fee (typically around $10) to have a specialist look at your computer. They will also ask you to download a software program so that they can gain remote access to your computer and run a scan.
The scammer may initially sound professional and knowledgeable, however they will be very persistent and may become abusive if you don't do what they ask. They may even threaten to sue you for putting Telstra's internet infrastructure at risk.
If you provide your financial details or give remote access, you might find a lot more money taken out of your bank account than you agreed to, with some victims reporting losing over $5,000 from multiple withdrawals. Your computer may also be infected with malicious software, giving scammers access to your personal details stored on the device (including bank account information).
Note: you don't have to be a Telstra customer to be called by these scammers. You don't even have to own a computer!

Little Jon said..
There is another strategy where you string them along as much as possible without giving them what they need. The idea being it will become uneconomic for them i.e. lots of effort with little gain.

lotofwind said..
Carantoc and his great grandson.

Little Jon said..
There is another strategy where you string them along as much as possible without giving them what they need.