Just noticed Bens post (Severn)to assist one of the lads in Queensland having issues with boom slippage and RDM boom insert. Customer doesn't run any of Bens gear, but Ben jumped right in to help out and "NO CHARGE" shipped him the parts he needed
I had a simular experience with KA sails. Needed a cam, as the used KA sail I purchased had a cam that was tin fruited. No sooner had I asked on Forums for help when KA came to the rescue and sent me the item I needed. Also "No Charge"( I think I owe him a shandy or two if I ever get over to speed spot at his local spot)
So with this sort of service, it needs to be highlighted that these guys not only put their Jatz Crackers on the line to develop windsurfing products to suit our conditions. They have no hesitation in helping out with no reward requested.
Onya guys thanks for your time and efforts 
I have recently experienced product support from Severne that has far exceeded my expectations I wouldnt hesitate to purchase their products again in the future knowing with full confidence that they stand behind them 100%. Thanks Severne.
Bens helped us last year put a rig together for our daughter, personally sourcing a boom and a mast for the X1 we had purchased for her.
Yep good after-sales support.
Fixed the broken batten on my 12m Reflex and threw in a free Tshirt 
+1 for customer service for Severne.
-I had replacement battens sent free after destroying them.
-Had jammed Gorilla mast that couldnt seperate replaced for new one - no charge.
