First board I bought was an 8' soft top that snapped a few weeks ago in small surf while paddling out. Very happy to hear today that it will be replaced under warranty. Back to a 2 board quiver :)
That's good.
Usually they'll just tell you that you abused it or something like that.
I assume you've built up a good relationship with a surf shop already.
stop pulling into those close out pits kadil
That's extremely good PR on the companies behalf to replace it.
Unless it's a manufacturing fault there is no need to replace a board like that under warranty. More boards snap paddling out than on waves I'd think. It's to do with people in shallow water, they dive off and then let the lip of a breaking wave guillotine it across the board when a wave comes. The board has no chance against the weight of a lip even in mostly small waves. Like Karate chopping a piece of wood with the grain.
Make sure you thank them graciously and recommend their boards to your friends, they obviously care for your business.
I really don't want to name them or the board manufacturer in case someone infers that they sell faulty products or in case they get a flood of claims. I am extremely happy with the service and their attitude and will find other ways to thank them for their decision.
Happy to have a board so my daughter can continue learning and occasional visitors can also have some fun.
I will buy more stuff there for sure :)
