While I have a moment I wanted to thank Jim K from extreme windsurfing and the Sunova team for their professionalism and one of the highest level of service and support that I have encountered. I ordered my second (I have an 8'10" Skate) Sunova board and bag early this year. Unfortunately it arrived at my home badly damaged despite being extremely well packed and protected. Thick shipping box, bubble wrap, board bag and second layer of cardboard with extra wrap on nose and tail. I took pictures and phoned Jim. His immediate response was "Don't worry, the Sunova team doesn't mess around, you ordered a new board and they will take care of it!" Two days later a new 8'10 Speeed was on the way. This was Martin's (an owner of Sunova) direction to his staff "....here are the pics for the claim. We must ship a new board asap." As I track the "Speeed" on it's way to the west coast of Canada it is with a sense of excitement, relief and anticipation of another year of surfing a great board. I will post some pics of the new board and Sunova bag shortly after the board's arrival. Thanks Jim and thanks to Martin and the Sunova team!
Cheers
Bob
The Speeed arrived at my home today. The box and board in perfect condition. It was 1 week from reporting the damaged board to receiving the replacement......Wow! How good is that! Thanks Jim, Martin and the Sunova team.
The Sunova bag looks great and I will post some pictures later.
Cheers
Bob
