Hey guys i purchased a Naish vario paddle in Feb and noticed this crack the other day, wondering if these things are covered by warranty or if it's just something I'll have to cop on the chin for buying a variable paddle?

Naish are one of the best when it comes to warranties.. Get your local Naish dealer to look into it for you.

You are 100% covered for materials and workmanship. I image this one will be covered, but will need for info. As DJ said, please take it to your Naish dealer and I think they may just replace it on the spot and we'll sort it with them once the warranty had been submitted (provided it is not misuse and they believe it is warranty).

First point of call should always be your naish Dealer.

JB

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JB said..
You are 100% covered for materials and workmanship. I image this one will be covered, but will need for info. As DJ said, please take it to your Naish dealer and I think they may just replace it on the spot and we'll sort it with them once the warranty had been submitted (provided it is not misuse and they believe it is warranty).

First point of call should always be your naish Dealer.

JB

Awesome thanks fellas

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DavidJohn said..
Naish are one of the best when it comes to warranties.. Get your local Naish dealer to look into it for you.

Hmm, i just got a warranty issue declined by Naish International. The bottom of my Naish Javelin 14 x 24 2017 looks like a cardboard. My shop says that it isn't my fault so she asks for an explanation from Naish Int. Naish says that the Javelin has a soft carbon bottom so it belongs to the product which I hardly can believe when I buy a board of eur 3,000. Than I don't expect a board of this price range with such a short lifespan of hardly 7 months after buying new. Very dissapointed in this brand and how she handles her clients when it comes to warranty. Greetings, Hans.

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Carvers said..

DavidJohn said..
Naish are one of the best when it comes to warranties.. Get your local Naish dealer to look into it for you.

Hmm, i just got a warranty issue declined by Naish International. The bottom of my Naish Javelin 14 x 24 2017 looks like a cardboard. My shop says that it isn't my fault so she asks for an explanation from Naish Int. Naish says that the Javelin has a soft carbon bottom so it belongs to the product which I hardly can believe when I buy a board of eur 3,000. Than I don't expect a board of this price range with such a short lifespan of hardly 7 months after buying new. Very dissapointed in this brand and how she handles her clients when it comes to warranty. Greetings, Hans.

Something doesn't seem right here. "Soft Carbon"??

Anyway. The Carbon Elite construction is just that. Built for the elite paddler who want the lightest board to give the best possible performance. Like with any sport, there is limitations to durability when you are using equipment that is intended for use by the pro/elite. The 2017 Javelin and Maliko both have a full carbon bottom, which is the lightest possible and provides an excellent skin tension. However if the board is exposed to excess pressure through inappropriate use in the surf, breaking waves or similar, it can in some cases result in damage.

This is always a debate that comes up every year, the Pro/good/competitive riders want lighter at the cost of durability and the punter wants durability at the cost of weight. Both are valid. You'll be happy to know that for 2018, we went full sandwich on the bottom of the board and added more glass. The 2018 Maliko will be extremely strong, maybe too strong, and I am sure we will loose a handful of elite due to the added 3-500 grams.

If you honestly believe your board is displaying symptoms of Material Failure, faulty Manufacture or Poor Workmanship (with in it's designed expectation as an elite board), then I suggest you get your shop to re-visit your claim, and ensure they provide the correct information in relation to what your concerns are, not just "this shouldn't of happened, replace my board". Helping support pictures with factual information on what has actually happened and why you believe it is warrant-able. If your board has simply been overloaded from waves pressure, then it will not be approved.

I hope this comes across the right way. Naish 100% stand by their products, materials and workmanship and builds equipment chosen by the elite athletes of our sports. Their gear is tested in environments we surf in our dreams by professional athletes who push their gear to the limit.

Thanks for chasing Naish,

Ride safe,

JB

Please note: These comments are directly from myself (JB) not Naish International or Windgenuity, and can not be used in any way other than intended on this forum, which is to possibly help explain and demonstrate to provide a better understanding in context with the original quoted.

Thanks for the clarification where Naish Int. gave the same useless argumentation.

Interesting, since it is a flatwater raceboard, I only used it on flat water. And a brand can't hide by saying it is only for elite racers, because they are selling this board as an end consumer product in sup stores in general without saying you can't use this board only in water without waves or surf. Never heard this when I bought this board. And no I didn't use it in sea waves or surf, only in flat water chop by a max wind of 3 Beaufort. There are more riders with the same problem, it is just a fabrication faulte. Or if it isn't, if the bottom is just so fragile, why didn't they make a product instruction when they sold this board to me? If I had know this fragility beforehand, I would never have bought this product. That's not my mistake, but Naish is here shortcoming in providing information to me as a consumer in the use of their product.

Had a board of another brand before which was 2 kgs lighter with no problems with the bottom which was also from full carbon. And there are other brands which have boards of carbon which are less fragile as this board and have no problems at all that are even lighter or equal in weight. And the Javelin is out of production because.........

If Naish comes with a generous offer may be I will consider it otherwise there will be other paths of consumer laws. Hope for Naish it will come not that far because I was a happy user untill this came up (claim #13914). Still a Naish fan, but for how long.....

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Carvers said..
Thanks for the clarification where Naish Int. gave the same useless argumentation.

Interesting, since it is a flatwater raceboard, I only used it on flat water. And a brand can't hide by saying it is only for elite racers, because they are selling this board as an end consumer product in sup stores in general without saying you can't use this board only in water without waves or surf. Never heard this when I bought this board. And no I didn't use it in sea waves or surf, only in flat water chop by a max wind of 3 Beaufort. There are more riders with the same problem, it is just a fabrication faulte. Or if it isn't, if the bottom is just so fragile, why didn't they make a product instruction when they sold this board to me? If I had know this fragility beforehand, I would never have bought this product. That's not my mistake, but Naish is here shortcoming in providing information to me as a consumer in the use of their product.

Had a board of another brand before which was 2 kgs lighter with no problems with the bottom which was also from full carbon. And there are other brands which have boards of carbon which are less fragile as this board and have no problems at all that are even lighter or equal in weight. And the Javelin is out of production because.........

If Naish comes with a generous offer may be I will consider it otherwise there will be other paths of consumer laws. Hope for Naish it will come not that far because I was a happy user untill this came up (claim #13914). Still a Naish fan, but for how long.....

I don't think my intention came across as planned. I am not saying that your issue is or is not a warranty. I tried to add some clarity and suggest some action(s) that may help to resolve your concerns and/or issues. It can be difficult sometimes to completely asses a claim in the same vision as the customers if there is not adequate information (again which may or may not be the issue here).

Anyway, I believe that sitting on the forum is not a very constructive way of dealing with things like this. Your local Dealer should be your first point of contact, and if that fails, ask to be contacted by the national distributor. At the end of the day none of us want a faulty product out there, and we will always try to do what is appropriate and right for the situation with the given information we have at hand.

Stoked to have you as a Naish Fan, and hope to keep you stoked for years to come.

JB - Naish Australia

I thought he did go to his local dealer first jb,before coming on a forum , as he thought their response was incorrect.

Then you put up post which was the same answer that old mate recieved from naish hq (which was the one he didn't like) and he responded in kind

Then you tell him he should not be posting on a forum until he jumps through some hoops that you say is the correct protocol... but he did everything you said? Didn't he?

Forgive me if I'm missing something ,as I have been doing long nights

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Carvers said..

DavidJohn said..
Naish are one of the best when it comes to warranties.. Get your local Naish dealer to look into it for you.

Hmm, i just got a warranty issue declined by Naish International. The bottom of my Naish Javelin 14 x 24 2017 looks like a cardboard. My shop says that it isn't my fault so she asks for an explanation from Naish Int. Naish says that the Javelin has a soft carbon bottom so it belongs to the product which I hardly can believe when I buy a board of eur 3,000. Than I don't expect a board of this price range with such a short lifespan of hardly 7 months after buying new. Very dissapointed in this brand and how she handles her clients when it comes to warranty. Greetings, Hans.

Just a bit confused here,
you say " My shop says that it isn't my fault so she asks for an explanation from Nash Int."
but then you say " Very disappointed in this brand and how she handles her clients when it comes to warranty"
As far as I can work out your shop tried to act on your behalf and in fact admitted liability on behalf of the supplier.

Personally I agree that this has gone far enough on this site and I think he is just Trolloing now. It's alright to bring something up but to get all testy is looking a bit suspect now!!!
Anyway he's in Europe so let him deal with his outlet?

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chrispy said..
I thought he did go to his local dealer first jb,before coming on a forum , as he thought their response was incorrect.

Then you put up post which was the same answer that old mate recieved from naish hq (which was the one he didn't like) and he responded in kind

Then you tell him he should not be posting on a forum until he jumps through some hoops that you say is the correct protocol... but he did everything you said? Didn't he?

Forgive me if I'm missing something ,as I have been doing long nights

You are completely right. Naish as Kubus Sports are rejecting the warranty claim two times. My shop, Surfstadl.de one of the biggest sup shops in Europe disagrees with Naish and Kubus. So they jumped in for the second time and awaiting a response. I kept me in the background untill now. I hope Naish will reconsider and come with a respectable offer and at least talk to me, with the customer. In Europe/Germany/Netherlands we have a good customer protection law. And I am also insured. But I want to have a conversation and not a blunt denial without any argument. Indirectly they say I ahave used the board in a wrong way, that's why the board is damaged. I don't know what I did do wrong as I never used the board in any waves/surf whatsoever. And the board was about 7 till 8 months old after the bottom went bad. You may expect a board/end consumer product longer to hold for this pricerange.

I just had Naish agree to warranty an adjustable paddle. The paddle was six months old. Cracked shaft of the handle section and Naish is sending the dealer a replacement. The local Naish rep viewed the cracked part and authorized it. It will take 3 weeks from start to finish.

Sweet thanks surftahoe I've sent pictures across to the shop where purchased so see what happens.

Gee this thread has taken a wrong turn than first intended . But since we're all getting off track the new Naish range look f#%king awesome will be keeping my eyes open for some demo days

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DaveSandan said..
Personally I agree that this has gone far enough on this site and I think he is just Trolloing now. It's alright to bring something up but to get all testy is looking a bit suspect now!!!
Anyway he's in Europe so let him deal with his outlet?

This thread started off as a Naish paddle warranty and has been hijacked by a European issue that should be sorted out with the European distributor. The Australian agent for Naish has always been extremely good for legitimate warranties so an issue in Europe shouldn't reflect on them. I worked part time in a shop that distribured Naish and the Australian warranties were always well handled.

I agree with the earlier comments where warranties should go back to the point of purchase before they even appear on a forum like this. If you purchased from a reputable shop and in fact had a valid warranty claim the SUP distributors are always good here in Oz.

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NNSUP said..

DaveSandan said..
Personally I agree that this has gone far enough on this site and I think he is just Trolloing now. It's alright to bring something up but to get all testy is looking a bit suspect now!!!
Anyway he's in Europe so let him deal with his outlet?

This thread started off as a Naish paddle warranty and has been hijacked by a European issue that should be sorted out with the European distributor. The Australian agent for Naish has always been extremely good for legitimate warranties so an issue in Europe shouldn't reflect on them. I worked part time in a shop that distribured Naish and the Australian warranties were always well handled.

I agree with the earlier comments where warranties should go back to the point of purchase before they even appear on a forum like this. If you purchased from a reputable shop and in fact had a valid warranty claim the SUP distributors are always good here in Oz.

I fully agree with what you are saying but for me personally I bought the gear online from interstate and closest Naish shop for me is an hour and a half away, only reason I posted this in the first place was to get an opinion and some advice,which is what places like this are made for sort of spewing all this negative stuff came from a simple question

I always find these types of threads interesting. There is always two camps.

Those who believe that it is inappropriate to air grievances towards a brand/product.
Those who feel it is appropriate.

I personally think that if you are the consumer and you have in fact gone back to the retailer and expressed your disappointment with the faulty item (as Craver has stated he did )and did not get a satisfactory result, then a forum like this is the perfect place to talk to others, advise of your experience and ask questions. This is, after all, a forum....

Twalks got a good result and thats great.

Carvers result, not so good. He has every right to be angry if the response from the manufacturer or Euro distributor or whatever isn't forthcoming. These boards are super expensive!! And If it happened to me, I'd be pissed too!!

Don't get me wrong. I'm not Naish bashing. I have owned many Naish boards over the years. And have never had an issue. I like their products. But If I found myself in the same position as Carver, without a satisfactory result, I'd be on here too letting people know about it. And to see some people giving him a hard time instead of being supportive is really disappointing!! Does it matter that he is in Europe??? Should that mean he gets dismissed by us Aussies?? Hell no!! He's a fellow paddler!!

And don't forget... He's the one with the broken board.

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Zeusman said..
I always find these types of threads interesting. There is always two camps.

Those who believe that it is inappropriate to air grievances towards a brand/product.
Those who feel it is appropriate.

I personally think that if you are the consumer and you have in fact gone back to the retailer and expressed your disappointment with the faulty item (as Craver has stated he did )and did not get a satisfactory result, then a forum like this is the perfect place to talk to others, advise of your experience and ask questions. This is, after all, a forum....

Twalks got a good result and thats great.

Carvers result, not so good. He has every right to be angry if the response from the manufacturer or Euro distributor or whatever isn't forthcoming. These boards are super expensive!! And If it happened to me, I'd be pissed too!!

Don't get me wrong. I'm not Naish bashing. I have owned many Naish boards over the years. And have never had an issue. I like their products. But If I found myself in the same position as Carver, without a satisfactory result, I'd be on here too letting people know about it. And to see some people giving him a hard time instead of being supportive is really disappointing!! Does it matter that he is in Europe??? Should that mean he gets dismissed by us Aussies?? Hell no!! He's a fellow paddler!!

And don't forget... He's the one with the broken board.

Get outta here with your common sense

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chrispy said..

Zeusman said..
I always find these types of threads interesting. There is always two camps.

Those who believe that it is inappropriate to air grievances towards a brand/product.
Those who feel it is appropriate.

I personally think that if you are the consumer and you have in fact gone back to the retailer and expressed your disappointment with the faulty item (as Craver has stated he did )and did not get a satisfactory result, then a forum like this is the perfect place to talk to others, advise of your experience and ask questions. This is, after all, a forum....

Twalks got a good result and thats great.

Carvers result, not so good. He has every right to be angry if the response from the manufacturer or Euro distributor or whatever isn't forthcoming. These boards are super expensive!! And If it happened to me, I'd be pissed too!!

Don't get me wrong. I'm not Naish bashing. I have owned many Naish boards over the years. And have never had an issue. I like their products. But If I found myself in the same position as Carver, without a satisfactory result, I'd be on here too letting people know about it. And to see some people giving him a hard time instead of being supportive is really disappointing!! Does it matter that he is in Europe??? Should that mean he gets dismissed by us Aussies?? Hell no!! He's a fellow paddler!!

And don't forget... He's the one with the broken board.

Get outta here with your common sense

I know right?!?

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twalks said..

NNSUP said..

DaveSandan said..
Personally I agree that this has gone far enough on this site and I think he is just Trolloing now. It's alright to bring something up but to get all testy is looking a bit suspect now!!!
Anyway he's in Europe so let him deal with his outlet?

This thread started off as a Naish paddle warranty and has been hijacked by a European issue that should be sorted out with the European distributor. The Australian agent for Naish has always been extremely good for legitimate warranties so an issue in Europe shouldn't reflect on them. I worked part time in a shop that distribured Naish and the Australian warranties were always well handled.

I agree with the earlier comments where warranties should go back to the point of purchase before they even appear on a forum like this. If you purchased from a reputable shop and in fact had a valid warranty claim the SUP distributors are always good here in Oz.

I fully agree with what you are saying but for me personally I bought the gear online from interstate and closest Naish shop for me is an hour and a half away, only reason I posted this in the first place was to get an opinion and some advice,which is what places like this are made for sort of spewing all this negative stuff came from a simple question

Anything I wrote certainly had nothing to do with your comments.

No offense to the Naish distributor in AUS or shops here or whatsoever. I am just dissapointed in Naish int. and so far the distributor. My shop is standing right behind me and will even give me my money back, full refund, if we can't sort things out with Naish or the distributor. The shop will than sort things out with the distributor instead of me. Hands down for my shop Surfstadle.de who are right behind their customers. I have just put my experience here with my 7 month old Javelin. May be to learn or hear experiences from other paddlers around here. Seems warranty claims here are well covered . Greetings , Hans.