Select to expand quote
eppo said.. Yeh thought so, there is 3 adjustments or something. Doesn't help the 2013 owners though. Those axis boards looks farqing amazing in the flesh. I know Jason at Westoz has them all hanging on the wall, I keep my back to them and my wallet in the car.....

Eppo you're right about it not helping the 2013 owners. Forgot to mention there's some exposed velcro on the straps that's like having sandpaper rubbing on the top of your feet. Ouch! I put duct tape over it.
I wrote to the mfg and asked them for some help (ideas or retro fit) about the straps.
Answer:
Several suggestions on how to adjust them. I tried and tried. It was hit and miss, and I'd have to start the adjustment process all over again if I changed out to booties. And even when I did get them to fit, they always had a less than locked in feel.
The velcro thing was supposedly remedied and could be taken care of through a local dealer. I didn't buy one from a dealer, so this wasn't an option.
And that the new model was going to be different. But this helps me how?
I don't want to bash Axis. It can be tough for mfg's out there. And hey, it's understandable in the design process that sometimes things don't work out as envisioned. My gripe is being weak on customer service. Perhaps just a simple gesture like, offering me a retro fit (if possible) or credit toward the new straps/pads when they come out. This would have made an impression of good will, and all the difference. It's too bad, because there are design elements about the straps that are almost there - very soft and the multiple ways to adjust them have merit. If they tweaked out the bugs, then the new ones could be winners!
Side note. I realize while the idea of replacing the straps/pads isn't overly expensive, but they aren't cheap either. Not having bought it from a retailer, I bought it nearly new but second hand, so there was no help to be had. It was frustrating and though I saved a few dollars buying second hand, I didn't exactly steal the board on price.
Because of the straps I was leaving the board home more and more. Originally I bought the Vanguard to replace the North X-Ride. but I decided the North's versatility (with fair but very capable straps/pads) along with my Mako and Surboard, I had everything I needed. Sure I could have just swapped out the straps from the North to the Axis, but the lack of effort from Axis to resolve this issue, left me wanting to just let this board go.
I recently sold the Vanguard for a fair price, explaining the straps may not be their cup of tea. It was a beginner. He didn't care and was just excited to own a cool looking board with some good reviews behind it.
As I said, if the straps are "normal" they have a good a board as any on the market. Best wishes to Axis. :)